Shipping & Returns Policy

SHIPPING

Free shipping within Australia only.

International Shipping will have a fee. 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

RETURNS & EXCHANGES
You have 30 days to return an item from the date you received it.
To be eligible for a return, you must have the receipt or proof of purchase.

- item must be unused and in the same condition that you received it.

- the item arrived faulty.

- It is in its original packaging.

- You can exchange an item for a change of size but not a change of mind.

We are not responsible for lost or stolen packages but will do our best to help you.

REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you have any questions please contact miss.luvivy@gmail.com or dm @luv_1vy on instagram.